When is the latest I can cancel my order?
Orders cancelled 24 hours or more before the order will not incur any charges.
How can I place an order?
Orders for private customers can be placed using our Online Ordering service or directly to our email holybagel@holybagel.com.
Orders for registered companies can be placed by email holybagel@holybagel.com .
What is your Kashrut?
We are Badatz Mehadrin - Rabbanut Yerushalayim.
To see our Kashrut Certificate Click Here.
Other Kosher Certifications (Harav Rubin) are available from our stores.
Can I switch the bagels that are included in the platter for Gluten-Free Bagel?
No, however you may add Gluten-Free Bagels to your order for 6 NIS each.
How many people is a platter suitable for?
Holy Bagel has two platter sizes;
Large: 15 - 20 Servings
Medium: 8 - 10 Servings
(Unless stated otherwise)
Do the platters come ready for serving?
All our Dishes come ready for serving with the exception of Bagels & Soup. (Bagel Baskets can be ordered for 15.00NIS each.)
- Salads come in a transparent plastic bowl.
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- Hot Dishes come in aluminum pans ready to be heated & served.
- Cold Platters are presented on hard plastic trays.
Does my order include Paper Goods & Serving Spoons?
Platter orders do not come with paper goods and serving spoons.
If you are in need please add to your order.
For more information & prices please see our Menu.
When does the 3.5 hours service begin?
The 3.5 hour Buffet Service begins from the time the event was set to begin and does not include the Set-Up time.
For more information please Click Here.
When is the latest I can make changes to my Full-Service Catering event?
The last opportunity to make changes is 48 hours before.
Until when can I provide an exact headcount?
Up to 48 hours prior to the event.
Event date, time, location & number of guests may effect the information above. Please ask a representative for more accurate details regarding your event
What is the setup style?
Self serving buffet.
How can I pay for my order?
Platter orders & full service catering can be paid with the following methods:
Cash - To the Driver / Catering Manager
Credit Card over the phone (02-6720844)
Check - To the Driver / Catering Manager
Bank Transfer (14-369-452067)
Orders for Pick-Up between 08:00 - 16:00 can be paid for in the office. Outside of these hours please arrange payment ahead of time.
Orders for Friday, Please arrange payment ahead of time.
***A 3% charge will be added to payments made with Diners, American Express & all international credit cards***
When do I pay for my order?
Platter Orders
Credit Card / Bank Transfer - 24 Hours before Delivery Time.
Cash / Check - On delivery to the driver.
Bank Transfer - 24 Hours before Delivery Time.
Full Service Catering
All Payment Viable Payment Methods - At the end of the event to the Manager of the catering team.
DELIVERY FOR ORDERS OVER 500.00 NIS, BETWEEN 07:00 AM - 17:00 PM, WITHIN CENTRAL JERUSALEM IS FREE OF CHARGE.
DELIVERY FOR ORDERS UNDER 500.00 NIS, BETWEEN 07:00 AM - 17:00 PM, WITHIN CENTRAL JERUSALEM IS EITHER 50 NIS OR SUPPLEMENT TO 500 NIS.
ORDERS DELIVERED BETWEEN 06:00 AM - 07:00 AM, WITHIN CENTRAL JERUSALEM ARE SUBJECT TO A 90 NIS DELIVERY FEE.
ORDERS DELIVERED BETWEEN 17:00 PM - 18:00 PM, WITHIN CENTRAL JERUSALEM ARE SUBJECT TO A 90 NIS DELIVERY FEE.
ORDERS DELIVERED TO HOSPITALS IN JERUSALEM BETWEEN 07:00 AM - 17:00 PM, ARE SUBJECT TO A 50 NIS DELIVERY FEE.
ORDERS DELIVERED TO HOSPITALS OR CLINICS (SET-UP INCLUDED) IN JERUSALEM, BETWEEN 07:00 AM - 17:00 PM, ARE SUBJECT TO A 60 NIS DELIVERY FEE.
ORDERS DELIVERED TO HOSPITALS OR CLINICS (SET-UP INCLUDED) IN JERUSALEM, BETWEEN 17:00 PM - 18:00 PM, ARE SUBJECT TO A 90 NIS DELIVERY FEE.
ORDERS CAN BE PICKED-UP FROM THE HOLY BAGEL FACTORY (DERECH BEIT LECHEM 120) BETWEEN 06:30 AM - 16:30 PM.
SPECIAL DELIVERY PRICES APPLY TO: PISGAT ZE'EV, GIVAT ZE'EV, NEVE YAAKOV, AND PLACES OUTSIDE OF JERUSALEM.
SPRCIAL DELIVERY PRICES APPLY ON CHOL HA'MOED AND FESTIVALS.
Deliveries to the Old City need to be picked up from the driver either at the Old City car park or at the Dung Gate.