F.A.Q.

General

When is the latest i can cancel my order?


Orders cancelled 24 hours or more before the order will not incur any charges.




How can i place an order?


Orders for private customers can be placed using our Onilne Ordering service, via our Online Order Form or directly to our Email. For more information please Click Here. Orders for registered companies can be placed using our Online Order Form or directly to our Email. For more information please Click Here.





Kashrut

What is your Kashrut?


We are Bdatz Mehadrin - Rabanut Yerushalayim. To see our Kashrut Certificate Click Here. Other Kosher Certifications (Harav Rubin, Eida Chareidis etc) are available from our stores. For more information on locations and how to contact them please Click Here.





Platters

Can i switch the bagels that are included in the platter for Gluten-Free Bagel?


No, however you may add Gluten-Free Bagels to your order for 6.00NIS each.




How many people is a platter suitable for?


Holy Bagel has two platter sizes; Large: 15 - 20 Servings Medium: 8 - 10 Servings (Unless stated otherwise)




Do the platters come ready for serving?


All our Dishes come ready for serving with the exception of Bagels & Soup. (Bagel Baskets can be ordered for 15.00NIS each for more info Click Here.) Salads come in a transparent plastic bowl. Hot Dishes come in Aluminium pans ready to be heated & served. Cold Platter come on a hard plastic tray.




Does my order include Paper Goods & Serving Spoons?


Platter orders do not come with paper goods and serving spoons. If you are in need please add to your order. For more information & prices please see our Miscellaneous Menu.





Full-Service Catering

When does the 3.5 hours service begin?


The 3.5 hour Buffet Service begins from the time the event was set to begin and does not include the Set-Up time. For more information please Click Here.




When is the latest i can make changes to my Full-Service Catering event?


The last oportunity to make changes is 24 hours before.





Payment

How can I pay for my order?


Platter orders & full service catering can be paid with the following methods:

  1. Cash - To the Driver / Catering Manager
  2. Credit Card over the phone (Up to 4 Payment Interest Free)
  3. Check - To the Driver / Catering Manager (Orders up to 1000.00NIS, 1 Check for the date of the order & 1 Check for ten days from the date of the order)
  4. Bank Transfer - (Please see details in the attached file)
Orders for Pick-Up between 08:00 - 16:00 can be paid for in the office. Outside of these hours please arrange payment ahead of time. Orders for Friday, Please arrange payment ahead of time.

***A 3% charge will be added to payments made with Diners, American Express & all international credit cards***




When do i pay for my order?


Platter Orders Credit Card / Bank Transfer - 24 Hours before Delivery Time. Cash / Check - On delivery to the driver. Bank Transfer - 24 Hours before Delivery Time. Full Service Catering All Payment Viable Payment Methods - At the end of the event to the Manager of the catering team.





Deliveries

Does my order include delivery?


For more information & delivery prices of please Click Here.




What is the earliest i can receive my order?


The earliest time for delivery is 06:30am. For prices please Click Here.




What is the latest i can receive my order?


We offer deliveries until 19:00pm. For prices please Click Here.





  • fbweb
  • instaweb
  • Untitled
Navigate with Google

Registered ® 1999 Holy Bagel. All rights reserved.

Derech Beit Lehem Street 120  |  PO BOX 10344  |  Jerusalem 91102  |  Tel: (02) 672-0844  |  Fax: (02) 671-2370  |  Email: holybagel@holybagel.com

20 Years_edited.png